Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the CRAutomation website (crautomation.net) and our AI automation solutions, voice agents, and related services (“Services”). By using our Services, you agree to these Terms.

1) Who we are

“CRAutomation,” “we,” “us,” or “our” refers to CRAutomation, based in Melbourne, Australia.

2) Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract.
• If you create or are provided access credentials, you’re responsible for maintaining the security of your account and for all activities under it.

3) Scope of services

We design, configure, and deploy AI voice agents and workflow automation, including discovery, onboarding, integrations, and iteration. Specific deliverables, SLAs, and pricing may be defined in an order form, proposal, or statement of work (“SOW”). If there is a conflict, the SOW controls for those items.

4) Bookings, trials & payments

• Consultations and demos may be scheduled via third-party tools (e.g., Cal.com). Any booking data is handled per our Privacy Policy and the provider’s terms.
• Fees, billing frequency, and payment terms (if applicable) will be stated in your SOW or invoice. Late payments may incur service suspension or late fees where permitted by law.

5) Acceptable use

You agree not to misuse the Services, including (without limitation): illegal activity; infringing intellectual property; violating privacy or calling regulations; transmitting malware or spam; attempting to breach or overload systems; or using the Services to generate or disseminate harmful or deceptive content.

6) Your data & privacy

We process personal information as described in our Privacy Policy. You are responsible for the lawfulness of any data you supply. If you provide third-party data (e.g., customer content, call recordings, CRM entries), you confirm you have the necessary rights and consents.

7) AI & automation disclaimers

• AI outputs may be probabilistic and can contain errors. You should review critical outputs before relying on them for consequential decisions.
• We may use third-party AI/hosting providers. Availability and performance may depend on those providers.
• You are responsible for complying with applicable call recording notices, consent requirements, and industry regulations when deploying agents.

8) Confidentiality

Each party may receive confidential information from the other. The receiving party will use it only to provide or receive the Services and will protect it with reasonable safeguards. This obligation survives termination.

9) Intellectual property

• We retain all rights to our pre-existing IP, frameworks, prompts, models, and tooling.
• Unless otherwise agreed in writing, you receive a non-exclusive, non-transferable license to use deliverables internally for your business. Custom ownership terms can be set in an SOW.
• You grant us a limited license to use your trademarks and content solely to integrate and operate the Services for you.

10) Feedback

If you provide ideas or feedback, you grant us a royalty-free, perpetual license to use them without obligation, unless we agree otherwise in writing.

11) Third-party services

Integrations (e.g., calendars, CRMs, telephony, analytics) are provided by third parties under their own terms and privacy policies. We are not responsible for third-party products or changes to their features or pricing.

12) Warranties & disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

13) Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, nor any loss of profits, revenue, or data. Our total liability for all claims in the aggregate will not exceed the amounts you paid to us for the Services giving rise to the claim in the twelve (12) months preceding the event.

14) Indemnity

You agree to indemnify and hold CRAutomation harmless from claims, damages, liabilities, and expenses arising out of your misuse of the Services, violation of these Terms, or infringement of third-party rights.

15) Suspension & termination

We may suspend or terminate access if you breach these Terms, if required by law, or for non-payment (where applicable). You may terminate per your SOW or by ceasing use. Sections intended to survive (e.g., IP, confidentiality, limitations, indemnity) will continue after termination.

16) Governing law & venue

These Terms are governed by the laws of the State of Victoria, Australia, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts located in Victoria, Australia.

17) Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by the “Last Updated” date above. Continued use of the Services after changes means you accept the updated Terms.

18) Contact

CRAutomation
Melbourne, Australia
crautom8@gmail.com
crautomation.net

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